1. Warranty Coverage
We provide official warranty service for all purchased hair styling tools and supporting equipment. The warranty covers all non-artificial product quality problems, including equipment functional failure, factory performance defects, normal use failure and other product quality anomalies that occur during normal household use in accordance with product instructions.
2. Warranty Service Terms
During the valid warranty period, if the product has quality faults that meet the warranty conditions, we provide free maintenance, free replacement parts or product replacement services according to the actual product failure situation, with no additional charge for customers.
3. Warranty Exclusions
The warranty service does not cover failures and damages caused by artificial factors, including private disassembly and modification of products, use of non-matching power supply, violation of product operation specifications, artificial collision and damage, water immersion damage and damage caused by external force. Product aging and loss caused by abnormal use and long-term overload use are also not within the warranty scope.
4. Warranty Application Method
To apply for product warranty service, please submit product problem description, relevant proof materials and warranty application through our official Contact page. Our team will verify the problem and provide corresponding after-sales warranty solutions.
5. Supplementary Provisions
All warranty services are implemented in accordance with the official policy standards announced on the website. We will strictly perform warranty obligations to ensure users can use our products safely and stably for a long time.
